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What to do in a crisis
Worried about someone you care about?
If you are worried that you or someone you know are at immediate risk of suicide or harm, please contact 999 or head directly to A&E.
Unfortunately we do not offer a 24 hour service at Open Door, and there may be a waiting list for our counselling services. We understand you may want to speak to someone straightaway.
If you or someone you know is experiencing an urgent mental health crisis, please contact one of the free services below. Stay in as safe environment as possible while doing so.
Services for young people
Childline (24/7) call 0800 1111 or chat 1-2-1 online
Papyrus (24/7) call 0800 068 41 41 or text 07860 039967
The Mix (4pm - 11pm M-F) call 0808 808 4994 or chat 1-2-1 online OR (24/7) text THEMIX to 85258
Please also visit the NSPCC website for a wealth of support and tips to help you keep children safe - from advice on children’s mental health to staying safe online, support for parents and what to do if you’re worried about a child.
Services for adults
CALM helpline (5pm - 12am) call 0800 58 58 58 or chat online
National Suicide Prevention Helpline UK (6pm - 12am) 0800 689 5652
Samaritans (24/7) call 116 123 or email jo@samaritans.co.uk
SHOUT (24/7) text SHOUT to 85258
Switchboard LGBT+ Helpline (10am - 10pm) call 0800 0119 100 or chat 1-2-1 online
For face to face support, Birmingham Mind provide crisis intervention support from three venues in Erdington, Northfield and Selly Oak, offering face to face support from 5pm – 11pm every day. Call 0121 262 3555 for an appointment.
Useful resources
Self-harm is distressing for both young people and those who care for them and the consequences can be serious. It is essential that young people receive the right support to help them to process their emotions in a healthier way.
Bullying can have a lasting impact on a young person's mental health, and parents need to understand the signs and effects of bullying to support our children and keep them safe.
Eating disorders can have serious long-term consequences for a young person’s physical and mental health. So, as parents, it’s important that we know how to tell when a child may need support, and where to go for help.
Anxiety and depression are the most common mental health disorders in adolescents, with one in twelve young people reporting that they feel anxious.
For Children’s Mental Health Week 2023, our chief executive Carmel Mullan-Hartley looks at why making connections and developing relationships is really important for our emotional wellbeing.
The Christmas holidays are fast approaching. Alongside the traditional fun and festivities, for some people the Christmas period can also bring about feelings of loneliness and isolation. Here are some approaches to help combat stress.
Did you know that one of the key risk factors for loneliness is simply ‘being between 16 and 24 years old’. So, if you’re worried about your teen feeling lonely, what are some of the things you can do to help?
In support of Children’s Grief Awareness week’s #saythewords campaign, our Chief Executive, Carmel Mullan-Hartley, provides her thoughts on how to provide gentle support for children and young people experiencing a bereavement.
We all know it’s good to talk, and as a parent all you want to do is help. But the teenage years can often be a time when communication breaks down among families. So how can you make sure your child knows you are there for them and can come to you if they are struggling?
Many children and young people are living through important stages of their personal and educational development in the shadow of the pandemic. The fallout may well affect them in many different ways.